Privacy Policy
Effective Date: September 14, 2026
At Heritage Designs, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, or contact us.
This Privacy Policy explains what information we collect, how we use it, and the circumstances under which it may be shared.
Information We Collect
When you place an order or contact Heritage Designs, we may collect information such as:
- Your name
- Email address
- Billing and shipping address
- Phone number, if provided or required for your order
- Information about the products you purchase
- Customization information, including names, wording, artwork, logos, and other information you provide for a custom order
- Information you provide when contacting us about an order or other question
Our website is operated through Big Cartel, which may also collect certain technical information automatically when you visit the website, such as information about your device, browser, IP address, and website activity. This information may be used to operate, secure, and maintain the website and shopping experience.
How We Use Your Information
Heritage Designs uses your information only as reasonably necessary to operate our business and provide the services you request.
This may include using your information to:
- Process and fulfill your orders
- Process and arrange shipment of your purchases
- Communicate with you about your order
- Respond to questions or customer service requests
- Create and fulfill custom orders
- Handle refunds or other order-related matters
- Maintain business, accounting, and transaction records
- Protect against fraud or unauthorized activity
- Comply with applicable laws and legal requirements
We do not use customer email addresses for advertising or marketing newsletters. Your email address is used for order-related communications and customer service.
Payment Information
Payments made through the Heritage Designs website are processed by Stripe, our third-party payment processor.
Heritage Designs does not store or have access to your full credit or debit card number, security code, or other complete payment credentials.
Stripe collects and processes payment information as necessary to authorize and complete your transaction. Heritage Designs may receive limited transaction information, such as payment status, transaction amount, and information necessary to process your order, provide customer service, or handle refunds.
Stripe's handling of payment information is subject to Stripe's own privacy practices and policies.
How We Share Your Information
Heritage Designs does not sell or rent your personal information.
We may share information with trusted service providers when necessary to operate our business and fulfill your order. These may include:
- Big Cartel — our ecommerce and website platform
- Stripe — payment processing
- USPS — delivery of your order
For example, your name and shipping address may be provided to USPS so that your order can be delivered.
We may also disclose information when required by law, legal process, or when reasonably necessary to protect the rights, safety, or security of Heritage Designs, our customers, or others.
Cookies and Similar Technologies
Big Cartel and its underlying services may use cookies and similar technologies that are necessary for the website, shopping cart, checkout, security, and other website functions.
Heritage Designs does not currently use Google Analytics, Meta Pixel, TikTok Pixel, or other advertising or analytics tracking tools on our website.
If we add analytics, advertising, marketing, or other tracking technologies in the future, we will update this Privacy Policy as appropriate.
Information Submitted for Custom Orders
If you submit artwork, logos, photographs, names, or other information for a custom order, we use that information to create and fulfill your order.
Please do not submit personal information or artwork that you do not have permission to provide to Heritage Designs.
Information submitted for a custom order may be retained as part of our business and order records.
Social Media
Heritage Designs maintains social media accounts, including Facebook and Instagram. These social media accounts are not currently connected to our website for advertising, analytics, or tracking purposes.
If you choose to interact with Heritage Designs through a social media platform, that interaction is also subject to the privacy policy and terms of that platform.
Protecting Your Information
We take reasonable measures to protect the personal information we receive and limit its use to legitimate business purposes.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Retention of Information
We may retain customer and order information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business and accounting records, comply with legal and tax obligations, resolve disputes, and enforce our agreements.
When information is no longer reasonably necessary for these purposes, it may be deleted or securely disposed of where appropriate.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information. These rights may include requesting access to, correction of, or deletion of certain personal information.
If you have a privacy-related question or would like to make a request concerning your personal information, please contact Heritage Designs using the contact information below.
Third-Party Websites
Our website or social media posts may contain links to third-party websites or services. Heritage Designs is not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of any third-party website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.
Any changes will be posted on this page, along with an updated effective date.
Contact Us
If you have questions about this Privacy Policy, your personal information, or how Heritage Designs handles your information, please contact us at: