Returns & Exchanges

Because every Heritage Designs item is made to order specifically for you, we do not accept returns or exchanges due to the custom nature of our products.

We stand behind the quality of our work. If we make a mistake on your order, we will make it right. This includes situations where we send the wrong item, the item does not match the approved design, or there is a production error on our part.

If you are unhappy with your order for any reason, please contact us and let us know. We value our customers and will always do our best to find a fair solution.

Please contact us as soon as possible after receiving your order so we can review the issue and determine the best way to help.

We appreciate your understanding and your support of Heritage Designs!

Order Cancellations & Changes

Because all Heritage Designs products are made to order, we begin processing orders promptly after they are received.

Cancellations

Customers may request to cancel an order within 24 hours of placing the order. Please contact us as soon as possible if you need to cancel.

After 24 hours, the order may have entered production and cannot be guaranteed to be cancelled. Once production has begun, cancellations are not accepted.

If a cancellation is approved within the 24-hour window, we will confirm the cancellation and process any applicable refund.

Order Changes

If you need to make a change to your order, please contact us within 24 hours of placing the order. We will do our best to accommodate your request, but changes cannot be guaranteed once production has begun.

Please carefully review your order before submitting it, including sizes, colors, quantities, names, wording, artwork, and shipping information.

Because each item is made to order, we cannot guarantee changes or cancellations after production has started.

Damaged, Defective, or Incorrect Orders

We take pride in the quality of every item we make. If there is a problem with your order that was caused by Heritage Designs, we will stand behind our work and make it right.

If you receive an item that is:

• Damaged during production or before shipment
• Defective
• Incorrectly printed or embroidered
• The wrong item, size, color, or design due to an error on our part

please contact us as soon as possible after receiving your order.

Please include a description of the issue and, when appropriate, photographs of the item so we can review the situation and determine the best resolution.

If the issue is determined to be the result of an error on our part, we will work with you to provide an appropriate resolution, which may include a replacement or other solution.

Please note that we are not responsible for damage resulting from improper washing, drying, ironing, use, or other care of the garment. Please refer to our Garment Care guidelines for recommended care instructions.

Because every item is made to order, we ask that you contact us before sending anything back. Do not return an item without first contacting us and receiving instructions from Heritage Designs.

Our goal is simple: If we make a mistake, we will make it right.