Terms & Conditions
Effective Date: September 14, 2026
Welcome to Heritage Designs. By accessing or using our website, placing an order, or purchasing products from Heritage Designs, you agree to the following Terms & Conditions.
Please read these terms carefully before placing an order.
1. About Heritage Designs
Heritage Designs is a custom apparel business offering made-to-order clothing, embroidery, and other customized products for individuals, businesses, groups, and organizations.
Because our products are made to order, each item is prepared specifically for the customer who purchases it.
2. Products & Product Information
We make every effort to accurately display our products, including colors, designs, sizes, and other product information.
Actual colors may vary slightly depending on your device, monitor, screen settings, lighting, and the specific garment material.
Because our products are made to order, minor variations in printing, embroidery, garment color, or placement may occur.
3. Made-to-Order Products
All Heritage Designs products are made to order unless otherwise stated.
This allows us to create products specifically for each customer and helps us avoid unnecessary inventory.
Because products are made to order, customers should carefully review their order information before completing their purchase.
4. Pricing & Payment
All prices displayed on our website are subject to change without notice.
We reserve the right to correct pricing errors, product descriptions, or other inaccuracies on the website.
Payment must be successfully processed before an order is considered accepted for production.
Payments made through our website are processed securely through Stripe.
5. Custom Orders
Customers are responsible for providing accurate information for custom orders, including names, spelling, wording, sizes, colors, logos, artwork, and other requested details.
Customers are also responsible for ensuring that they have permission to use any artwork, logos, photographs, trademarks, or other intellectual property submitted to Heritage Designs.
Heritage Designs reserves the right to refuse a custom order if we believe the requested design may violate copyright, trademark, or other intellectual property rights.
We may make reasonable technical adjustments to customer-provided artwork when necessary for printing or embroidery.
6. Design Approval
When Heritage Designs provides a design proof for approval, customers are responsible for carefully reviewing the proof before approving it for production.
Once a design has been approved and production has begun, changes may not be possible.
If Heritage Designs makes an error after an approved design has been provided, we will stand behind our work and make it right.
7. Order Cancellations & Changes
Customers may request cancellation or changes to an order within 24 hours of placing the order.
Requests should be submitted as soon as possible.
After 24 hours, an order may have entered production and cancellation or changes cannot be guaranteed.
Once production has begun, cancellations are not accepted.
Please refer to our Order Cancellations & Changes Policy for additional information.
8. Shipping & Delivery
Shipping is included with orders shipped within the United States.
Orders are shipped using USPS.
Standard orders ship within 48 hours. Orders requiring a tee blank to be ordered ship within 5 business days. Custom embroidery orders ship within 10 business days.
Processing time and shipping time are separate. USPS delivery times begin after an order has shipped.
For international orders, Canada is currently available through our website. Customers outside the United States and Canada should contact Heritage Designs at heritage_designs@outlook.com to arrange available shipping options and costs.
Please refer to our Shipping & Delivery Policy for additional information.
9. Returns & Exchanges
Because all Heritage Designs products are made to order, we do not accept returns or exchanges due to the custom nature of our products.
However, we stand behind our work. If Heritage Designs makes a mistake on your order, we will make it right.
If you receive an item that is damaged, defective, or incorrect due to an error on our part, please contact us as soon as possible.
Please refer to our Returns & Exchanges Policy and Damaged, Defective, or Incorrect Orders Policy for additional information.
10. Garment Care
Customers are responsible for properly caring for their garments.
Heritage Designs provides recommended garment-care instructions, but improper washing, drying, ironing, or other care may damage the garment or printed/embroidered design.
Heritage Designs is not responsible for damage resulting from improper care.
Please refer to our Garment Care Policy for recommended care instructions.
11. Intellectual Property
Unless otherwise stated, the Heritage Designs name, logo, original designs, website content, photographs, graphics, text, and other materials created by Heritage Designs are the property of Heritage Designs and may not be copied, reproduced, modified, distributed, or used commercially without permission.
Customer-provided artwork, logos, trademarks, and other intellectual property remain the property of their respective owners.
Submitting artwork to Heritage Designs does not transfer ownership of that artwork to Heritage Designs.
12. Customer-Submitted Content
By submitting artwork, photographs, logos, or other content to Heritage Designs for the purpose of creating an order, you represent that you have the legal right to provide and use that content.
You grant Heritage Designs permission to use the submitted content solely as reasonably necessary to create, produce, and fulfill your order.
Unless you request otherwise, Heritage Designs may also photograph or display completed custom work for portfolio, website, social media, or promotional purposes, as described in our Custom Orders & Artwork Policy.
13. Website Use
You agree to use the Heritage Designs website for lawful purposes only.
You may not use the website to:
- Violate any applicable law or regulation
- Attempt to gain unauthorized access to the website or another person's information
- Interfere with the operation or security of the website
- Submit fraudulent orders or information
- Upload content that you do not have the right to use
- Use the website in a way that could harm Heritage Designs or its customers
We reserve the right to refuse service or cancel an order when we reasonably believe fraudulent, unlawful, abusive, or otherwise inappropriate activity has occurred.
14. Third-Party Services & Links
Our website may use or link to third-party services, including payment and shipping providers.
Third-party services operate under their own terms and privacy policies. Heritage Designs is not responsible for the content, policies, security, or practices of third-party websites or services.
15. Website Availability
We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free of errors.
Website features, products, prices, and availability may be changed or discontinued at any time.
16. Limitation of Liability
To the extent permitted by applicable law, Heritage Designs will not be responsible for indirect, incidental, special, or consequential damages arising from the use of our website or products.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
17. Changes to These Terms
Heritage Designs may update these Terms & Conditions from time to time.
Updated terms will be posted on this page with a revised effective date. Your continued use of the website or placement of orders after changes are posted constitutes acceptance of the updated terms to the extent permitted by law.
18. Governing Law
These Terms & Conditions will be governed by the laws applicable to Heritage Designs and the jurisdiction in which the business operates, without regard to conflict-of-law principles.
Nothing in these Terms & Conditions limits any rights you may have under applicable consumer protection laws.
19. Contact Us
If you have questions about these Terms & Conditions, an order, or any of our policies, please contact Heritage Designs at:
Custom Orders & Artwork
At Heritage Designs, we love bringing your ideas to life. Because custom orders are made specifically for each customer, please review all order details carefully before submitting your order.
Customer-Provided Information
Customers are responsible for providing accurate information for their order, including names, wording, dates, sizes, colors, logos, and other requested details.
Please double-check spelling and other information before submitting your order. Once a custom order has entered production, changes may not be possible.
Artwork & Logos
Customers who provide artwork, logos, or other designs for their order are responsible for ensuring that they have the right to use that artwork.
By submitting artwork to Heritage Designs, you confirm that you have permission to use and reproduce the artwork and that doing so does not violate another person's or company's copyright, trademark, or other rights.
Heritage Designs reserves the right to decline an order if we believe the requested artwork may violate copyright, trademark, or other intellectual property rights.
Design Adjustments
Some artwork may need to be adjusted, resized, simplified, or otherwise modified so that it can be properly printed or embroidered. We may make minor technical adjustments to ensure the best possible finished product while maintaining the overall look of the approved design.
For more significant design changes, we will communicate with you before moving forward.
Design Approval
When a design proof is provided for approval, customers are responsible for carefully reviewing the proof before approving it for production.
Once a proof has been approved, changes to the design may not be possible if production has already begun.
Our Commitment
We take pride in our work and want you to be happy with your finished product. If Heritage Designs makes a mistake on your order, we will stand behind our work and make it right.
If you have a question or concern about a custom order, please contact us. We are always happy to work with you to find the best solution.
Showcasing Our Work
We love showing off the custom work we create for our customers. Unless you request otherwise, Heritage Designs may photograph or display completed custom products, designs, or projects on our website, social media, portfolio, or other marketing materials.
If you prefer that your custom work not be used for promotional purposes, simply let us know and we will respect your request.
Garment Care
We want your Heritage Designs apparel to look great and last as long as possible. Proper care helps protect both the garment and the printed or embroidered design.
Recommended Care
- Wash garments inside out.
- Machine wash cold with like colors.
- Use a mild detergent.
- Do not use bleach or harsh chemicals.
- Do not use fabric softener on printed garments.
- Tumble dry low or, preferably, hang dry.
- Do not iron directly over printed or embroidered areas.
- Do not dry clean unless the garment's care label specifically recommends it.
Protecting Your Design
Avoid excessive heat, as high temperatures can damage or shorten the life of printed designs and may affect embroidery.
When ironing is necessary, turn the garment inside out and avoid direct contact with the design.
Always follow the manufacturer's care instructions found on the garment's sewn-in care label. Care instructions may vary depending on the specific garment and material.
Heritage Designs is not responsible for damage caused by improper washing, drying, ironing, or other improper care of the garment.